Field Research Company in India

India is developing nation and like any other developing nation a lot needs to be discovered in order to have the insights into future. Field Research is primarily helping marketers understand remotest of the markets to penetrate and operate with various government initiatives like startup India a new breed of startups are emerging in new India making it even more important for marketers to understand this new landscape of opportunity.

Challenges

Field research or face to face research is fraught with challenges and only a well versed field agency can take away pain faced by the marketers to get quality data from field research. These challenges are primarily:

  • Non availability of trained manpower
  • Geographic spread of country
  • Different languages across country
  • Speed of data collection
  • Accuracy of responses gathered

Analysts are always eager to have data in a typical format which is not a strong point of field research which is where agencies like Damolekule Research & Analytics steps in to address all the above challenges as they have a robust process driven mechanism to counter these challenges in order to provide analysts with speed and accuracy of data collection

Leading market research

Key Ingredients of Field Research

Top Agency for market research in india

Research projects are often dismissed as too labor-intensive or time-consuming. But with proper planning, effective and efficient collaboration is possible. For consultants passing the work to a research team who is not familiar with client details, an easy-to-consult project brief and plan should include written protocols to:

  • Reiterate project brief
  • Clarify desired outcomes
  • Delineate task responsibilities
  • Confirm prioritization of tasks
  • Outline processes
  • List contact information for all involved parties
  • Set project benchmarks
  • Assign tasks
  • Provide examples of deliverables required
  • Break down tasks into phases with timeline requirements
  • Set communication standards for questions
  • Set check-in meetings for project updates

Those overseeing the project plan could assign the task to a generic position title or a qualifier akin to “available researcher at the time.” Assigning one person to a task can provide clarity, but it can also create a bottleneck. Assigning two people can create confusion about who is ultimately responsible. The best practice is to assign he most critical component of a research management plan is the scheduled work breakdown for each task. This information is often the central focus of a team’s agenda, yet they often lack the necessary specificity to prevent confusion. To ensure accuracy, include specific task instructions to account for the who, what, and when of each assignment as follows:

Who? - Naming specific individuals or research teams as responsible for the task is best practice.

Alternatively,
a lead and a secondary whenever possible. This provides clarity along with accountability.
What? – Research project plans should reference the research methodology or methodologies employed. The Project may include any combination from quantitative data collection methods such as online surveys, microsurveys, or phone surveys to qualitative methods such as focus groups and in-depth interviews. Each of these have their own set of best practices. Sourcing helpful guides can help provide detail and ensure the explicit needs of the project are fulfilled.
When? – Work plans delineate specific times to accomplish tasks (e.g., Wednesday, March 9 at 10:30 a.m.) or start and end dates. The more discrete the desired task duration, the better completion progress can be monitored. It may also help to designate a “reminder” date for tasks to keep track of impending deadlines. Project phases can also help group tasks together for completion within a set timeframe needed to keep the project on track.
Accountability
Task assignment is another critical research component of an effective work plan. For every discrete task or task group, a specific team member should be designated as the responsible lead. While they may not complete all of the work, they are ultimately responsible for coordinating completion. Field interviews, survey programming, and reporting should be assigned to the appropriate parties who are experts in that field or methodology. In the end, compiling the data outcomes and communicating completion of each task is the job of that lead. Without clear accountability, even small challenges can disrupt project success.
Checks & Balances
Project managers should audit ongoing tasks while mid-process using periodic assessment and reporting. The aim is to ensure that “completed” tasks are inspected and completed as expected. This auditor can also help summarize the data assembled so far in an easy-to-reference report to show consistent progress. Keeping tabs during ongoing research means discovering fewer unexpected oversights once data collection is completed.
According to CEO of Damolekule Research & Analytics “Field research is a art and science which can be mastered only by consistently delivering projects which earns client respect and trust again and again for which robust processes must be put in order”.

Inflation & Its effects on different consumer brands

Inflation is caused by multiple factors and rising inflation is creating a deep dissatisfaction across different regions of the world. The major causes are high energy cost, supply chain disruptions, heightened consumer demand etc.

Different Inflation rates across the globe

Varying inflation numbers are being reported from different countries and inflation is a problem across every country in Europe. Latest data shows UK at 5.5% , Germany at 4.9% , Poland at 9.4%
Canada has reported close to 5% inflation whereas US is showing 7.8% inflation as per latest reports.
Asia – Pacific we see Australia at 3.5%, India is trending over 7% inflation, Japan is somewhat sorted however all other major economies are impacted by inflation primarily caused by high fuel /energy costs due to Ukraine war.

How consumers are being impacted

During covid many of the high earning consumers restricted their spends by restricting discretionary spend like travel, eating out, night life and other entertainment.
Inflation however is exerting what we call a slow squeeze which reduces power of money impacting purchasing power of consumers and some of these consumers are in very different positions coming out of the pandemic. Specially those which were working in retail and hospitality industry, the lockdown period was often disastrous. Low earners are already on the edge and price increases are causing their ability to even afford essentials.

Impact Across different categories

Ecommerce & Retail
According to Diana Smith, Associate Director of Retail and eCommerce at Mintel Reports US, the retail industry hasn’t yet experienced the impact of consumer shopping shifts: “Consumers are aware of it and concerned about it but haven’t necessarily adjusted the way they shop. That’s all about to shift though in short order as consumers realize that high costs are here to stay.”
What this is doing is causing consumers to spend less on discretionary spends particularly apparel, beauty and technology companies are impacted. Private labels are more in demand, low cost retailers shopping is up, less commuting, restaurants with takeaways etc.
Travel Industry
The travel industry is facing higher operational costs due to inflation, but there’s still good news for the sector. “Affluent consumers are far more likely to take holidays, and this group is not only less affected by inflation, but also more likely to have increased savings during the pandemic, and with two years’ worth of missed holidays, there is still huge pent-up demand for travel,” according to Marloes de Vries, Associate Director of Travel at Mintel Reports UK.
To rationalize price increases to the consumer, travel companies will need to communicate the value and benefits they offer. In addition, wellness and sustainability have become key priorities for consumers. “Companies that promote experiences around these themes are in a better position to manage price increases,” de Vries stated.
Personal Care & Cosmetics
“During difficult economic times, trading down behaviors are amplified,” according to Roshida Khanom, Category Director at Mintel Beauty and Personal Care. “Perceptions of value have changed, and private-label beauty offerings are much more sophisticated since the last economic downturn. Consumers just have more choice.”
In order to boost demand and bring in more customer loyalty flash discounts, savings on shopping communication is being adopted by many players.
Transparency is the key if the prices are going up explain the consumer reason and rationale behind increase in pricing. Transparency can really drive trust in a brand.
Also adapting conscious consumerism brands can promote sustainability, ethical sourcing and fair play which can increase appeal of these brands to people.
Travel & Tourism
The travel industry is facing higher operational costs due to inflation, but there’s still good news for the sector. “Affluent consumers are far more likely to take holidays, and this group is not only less affected by inflation, but also more likely to have increased savings during the pandemic, and with two years’ worth of missed holidays, there is still huge pent-up demand for travel,” according to Marloes de Vries, Associate Director of Travel at Mintel Reports UK.
In order to attract tourism back governments should create opportunities for the sector by announcing various schemes, Industry can offer discounts on specific days on stays if the occupancy level of hotels needs to be increased.
Food Business
“This is a really challenging situation for brands coming at a time when household finances are under growing pressure from all quarters,” said Kiti Soininen, Category Director of Food and Drink at Mintel Reports UK.
Brands that can demonstrate how their products can be part of an affordable meal can attract consumers. For example, sharing a recipe to swap beef for beans or lentils is not only healthy and sustainable, but also budget friendly. This is a positive way to help people save money without making them feel like they will lose out.

Market Research & Technological Innovations

Introduction:

Ground breaking market research technologies have been initiated in last decade and with the social media taking centre stage of modern life new challenges for marketers have grown many fold which has further led to innovations and changes to market research methodologies. Eye tracking is today a familiar approach in methodology listing of some firms. Eye tracking focusses on consumer’s eyeballs which are tracked beyond probing verbally and what they purchase or look at. Another innovation facial expression coding or FMRI is being eagerly explored by modern market researchers.

Social Media Research is changing the game of market research by adding an important dimension of the consumer research through understanding what kind of lifestyle one desires or is currently having. Large number of firms today use social media as an important platform to communicate with customers and consumers. For example a researcher could link up with a chat room for bikes enthusiasts to run an online ethnographic enquiry with the target community. MROC or market research online communities which are essentially closed and exclusive communities that normally well engage with focussed target respondents enrolled for participation of around one to three months. Market research has witnessed greater efficiencies helping market analysts to gather and combine data from various sources than in any other period in past.

Online Research as standard mainstay of research

Face to face research and telephonic research faded with the advent of online technologies which helped develop online platforms and communities which were more focussed with ease of approachability and faster results for any market researcher helping research gather faster and more targeted respondents for the study. Success kissed the forehead of all online research communities within no time also internet availability spread across multiple regions, reducing cost of internet accessibility all led towards further fanning of the online research fire in no time. Approximately 44% of all research today is being done online which was around 20% when it started in year 2009.

Researchers who are conducting B2B quantitative research in today’s time mostly deploy online web panels as web surveys as the standard for research projects in mature markets like US, Canada, Australia, UK and many more.

Technological Innovations & Market Research

Apples I phone was turning point in year 2007 which started mobile revolution furthered by cheaper android devices allowing more users to join the bandwagon. The development and ascent of smart phone technology has further enhanced the tool kit of modern researcher with mobile strategy to collect the data required for analysis. Today we have researchers who are doing Hybrid surveys using traditional approach of face to face but through use of programmed surveys for mobile devices to collect data real time from people not having access to web online platforms to give opinion and in countries like India, Cambodia, UAE this method is proving beneficial for toughest of market research projects. A good example here is a social research where development efforts are being captured by government to understand reasons of scarcity of water in pockets of India. Damolekule Research & Analytics has been part of large BIO CNG study across India to capture supply chain for such plants in India for major power consulting organisations.

Changes & Implications for global marketing research

All these advancements in addition to technological developments in way data is gathered, analysed and distributed clearly points out marketing scholars need to broaden their horizon work on their skill set introduce new competencies in order to plan, execute and interpret research in current century.

As research endeavours are organised to fit markets where there is the greatest potential, marketing scientists will have to cultivate the competences and skills to design and do research in these settings (Barnard, 1997). New research tools involving the most modern technology will have to be learned and creative methodologies to understanding human behaviour in various cultural circumstances established (Craig and Douglas, 2001). The skill to figure out and incorporate multifaceted data from different sources and geographical settings will also be crucial in order to offer insightful suggestions for the firm’s global marketing strategy. In answer to an open-ended survey question on how the knowledge, skills and capabilities required by personnel in the marketing research department, respondents mentioned a constant need for professional and experienced staff (Ashcraft, 1991). Accordingly, these research executives make compelling demands on the employees under them due to the closer working relationship with personnel of other departments within the firm. Staff of the marketing research department need to demonstrate general business knowledge and a better insight of other departments, generate action-oriented performance outcomes, and be technically intelligent as new technology is being developed. Other skills and capabilities needed by marketing researchers are deeper knowledge in business issues, knowledgeable in sales and product development, possess computer and statistics skills, analytical to simplify facts, creativity and team player (Ashcraft, 1991). Carrying out market research in a global market setting needs a lot of skills and new learning. This involves a more thorough understanding of local culture (Young and Javalgi, 2007). Cultural factors such as language, religion, education, time orientation, aesthetics, gender roles and social institutions are closely linked to national culture (Javalgi and White, 2002), and have a huge impact on the suitability and adoption of new services and products. The influence of culture is multidimensional and complex in the sense that cultural standards that are significant to one group of people could have little meaning to another. Cultural variations profoundly affect adoption of services and products as well as other kinds of market behaviour. Undoubtedly, cultural influences have assumed strategic significance that cannot be overlooked when marketing existing and/ or new services and products (Onkvisit and Shaw, 2004). Social elements represent a culture’s basic arrangement, including its various institutions and groups, its edifice of social organisation, and the process by which both operant and operand resources are allocated. Certainly, social arrangement affects market research decisions such as the cost of undertaking the research, getting to the target markets, gathering the data, and so on. In-house market research executives who are conscious and attentive to the unique context of global market research will be more capable of designing and implementing strategies that contribute significantly to their company’s competitive advantage in the marketplace. Furthermore, paying great attention to the challenges outlined and discussed in this paper will produce market research findings that are more impactful and more frequently put to use by clients.